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- We offer free shipping on gift cards and orders valued over $100. Otherwise shipping is a flat $10 for addresses in the contiguous U.S., with no limits on the number of items per order for either option.
- Orders received by 10 am EST Monday - Friday will be processed that day. Orders received after 10am EST Monday - Friday or on a Weekend or Holiday will be processed and shipped on the next business day. We strive to ship your order fast so you get it ASAP.
- Orders ship from Lowell, MA either USPS or UPS. Transit time via USPS is typically 1-2 business days, and occasionally 3 business days for destinations farther from our Massachusetts studio. UPS shipments, typically heavier items or orders going across the country, may take 4-5 days.
- You will receive a tracking number for your package via email when we ship the item. Check your spam folder if this email is missing.
- We use recyclable green packaging and kraft paper void fill. You can actually compost the boxes once you remove the plastic tape. Boxes are branded by hand with a hot iron. Smell them!
- International Shipping is available. Please email the product SKU codes you would like to purchase and your destination address so we can quote the cost.
- If you wish to make a return or exchange from a website purchase, please contact us within two weeks of your purchase to initiate the process. Exchanges are no charge, we will send you a return shipping label, so save your packaging. Returns must be approved prior to shipping and are subject to a $20 fee. We will email your return shipping label and all items must be packaged in original packaging for safe transit back to Massachusetts.